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In 2021 the conversation about court automation is more vivid than ever. Depending on the problems different courts face, the conversation varies. These problems may be a growing backlog of cases, increasing crime rates, court schedule that is often being disrupted, etc.
A good court case management system enables courts to be more efficient. But what makes courts more effective in reducing crime?
The first weeks of the pandemic caused many delays and cancellations in the courtrooms across judicial institutions. However, justice systems quickly picked up on that and found a way to transform their work. Even better – together with the newly adopted methods for work like virtual hearings, some courts started gaining efficiency.
To transform paper-based processes in the justice system is like putting together a big complex puzzle. Some people will piece the puzzle together faster than others. The faster one is going to draw more applause. The same applies in the process of piecing together a paperless court system in the justice sector. Those who are doing it better are going to maintain higher public trust and confidence.
The success of digital transformation in justice depends on the understanding of the perspective of court users. What are their needs and which court processes need to be digitally tailored to them? Court users’ experience with eJustice solutions ranges from self-service options to remote appearances via videoconferencing.
When we speak about acceleration we usually talk about things happening on a faster scale than expected. In the world of digital transformation acceleration is the way for enterprises and governments to keep the pace with reality. Public services are often the last in the queue of technology adopters. However, the contingent evens that we are witnessing in 2020 are about to change that.
