The success of digital transformation in justice depends on the understanding of the perspective of court users. What are their needs and which court processes need to be digitally tailored to them? Court users’ experience with eJustice solutions ranges from self-service options to remote appearances via videoconferencing. In the next paragraphs you’ll get to learn more about the individual perspective of every court user type and how court software can solve their problems.
Judge’s perspective – digital access to court files
Making important trial decisions requires access to a lot of information. Going through court files is how Judges are understanding a case and make their decisions. If this information is stored in paper files across different halls and floors, the Judge’s work will take a lot of time to complete. If the court files are stored digitally in the cloud, the Judge can access trial information anywhere, anytime – on premise or remotely. Nonetheless, easing the access to information for Judges has a long term productivity and cost efficiency impact.
Lawyer’s perspective – online court scheduling system
Lawyers are spending much of their time trying to find out where in the courthouse they must appear. Once they do, it’s waiting time for them. With online court scheduling system and real-time updates about changes, lawyers’ experience can be dramatically improved. They can utilize the gained time for submitting court documents online, self-serve access to important trial files or to appear via video conferencing for administrative tasks.
Court staff’s perspective – real time access to error free court documentation
Digital submission of forms and court proceedings is the best way to reduce the errors and improve the processing of documents. If the court staff have an access to information immediately after it is being digitally filled, then they will spend less time on manually processing paper files and will have more time to be productive. The productivity of court staff can positively affect the work of judges and the experiences of litigants within the courthouse.
A self-represented litigant’s perspective
Lawyers, judges and court staff are used to the court system and know how to make their way around, even when it’s challenging to do so. But what about the citizens who are in the role of self-represented litigants? They lack the experience of lawyers and court staff, so it’s hard for them to find their way in the system. How their experience can be improved with court software? Self-service points for accessing court recordings is one of the easiest ways for citizens to learn their next steps in court proceedings.
Related: The Essential List of Requirements For Court Software
A law enforcement officer’s perspective
Like lawyers, law enforcement officers are also spending much time on waiting in court queues. If the court scheduling is improved, the law enforcement officers can get better use of their time. Also, videoconferencing will allow them to be more flexible and appear in court remotely. This is a very effective way to reduce travels cost and improve efficiency.
The modern communities are expecting governments to transform the court systems according to their needs. The effective way to achieve that starts with good digital transformation strategy and goes through cloud infrastructure. Court software solutions like Casedoc are tailored to improve the access to justice for everyone involved in court proceedings. Get to know how to formulate good digital transformation strategy for court processes.
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