Customer satisfaction is one of Casedoc top priorities. Therefore our team makes no compromise when it comes to it. Casedoc technical support team provides our customers with extensive support and rapid response across all time zones. Our list of support services includes software problem resolution, proactive server monitoring, database backup and maintenance, as well as change request implementation. In case you need additional help don’t hesitate to contact us through your preferred channel.
Licences, data protection & information securty
Payment invoices are a prerequisite for continuing license and access to updates, new versions of software and software. Below are the license agreements of Casedoc (all inherited as part of GoPro).
In a business such as Casedoc’s, it is inevitable that companies need to collect various forms of information and data. These data may involve natural persons, which can, in some instances, be identifiable, or the data capable of being traced to them. It is Casedoc´s policy to collect only such data as is necessary for its operations, in accordance with law and in a transparent manner and with respect for the rights of data subjects. When appropriate, Casedoc will require consent for the processing of data. Casedoc is intently focused on data protection and the purpose of this Data Protection Policy is to facilitate that personal data of employees, customers, and other stakeholders is treated with respect and held in confidence. The Policy is intended to clarify; i) which data Casedoc collects, ii) for which purposes, iii) how the data are used, iv) which measures Casedoc has take to promote the security and protection of data, and v) which rights the data subjects enjoy. It is the core-aim of the Policy that processing of personal data for which Casedoc is the controller, is carried out in light of the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, integrity and confidentiality.
Attached are the Casedoc (part of GoPro) data security policy (and Hugvits) as it has been approved by the company board on 2. Septmeber, 2015. The latest version of the policy lies in the information system of Hugvit (GoPro) at any given time and this version exceeds what appears here, if there is a discrepancy between.
Data security systems casedoc as part of GoPro (and Hugvits) are in regular review and are modified to meet new challenges and dangers. The data security policy is in English and all customers, employees (including foreign employees), suppliers, partners, domestic and foreign inspection and certification bodies, have access to it to study it. The current information security system Casedoc part of GoPro (Hugvits) is based on the ISO 27001 standard.
