Cloud-based Case Management for
Ombudsman Offices

Casedoc empowers Ombudsmans’ services with highly effective, cloud solution, that streamlines end-to-end case lifecycle, whist ensuring compliance with legislation requirements. The dedicated system pack offers a robust set of secure and proven features that support work at all levels of your ombuds office.

Helping Ombuds to handle public
complaints with ease, transparency, and efficiency. 

Casedoc Case Management System Pack for Ombuds offices is designed to help Ombudsman teams manage cases with ease and efficiency. The system streamlines workflows by automating tasks, define ownerships and ensure on-time notifications. Its modular, adaptable technology integrates seamlessly with existing systems, ensuring compliance with Ministry of Justice regulations and enabling faster, more efficient operations.

Streamlining the workload
for Ombudsmans and their teams

Case Management

Streamline the management of complex processes, and provide your team real-time overview of cases’ progress and updates directly in the cloud from any secure web browser.

 

Real-time Reporting & Analytics

With Casedoc, you can leverage pre-built reports and instantly visualise your performance and effectiveness. Detailed analytics will enable your services improvements and customers satisfaction.

Case Tracking

Easily track your cases’ progress in the cloud with instant access to case details and updates from your team.  Rotate and define priorities through intuitive dashboards with detailed cases’ statuses and critical timelines.

Calendar Management

Casedoc integrates seamlessly with Microsoft Outlook, ensuring full accurate calendar availabilities  facilitating smooth collaboration between coroners and medical examiners.

Secured Role-based Access

Casedoc is cloud-based and ISO 27001 certified, ensuring ombuds can securely access case files and sensitive data from any location, with role-based permissions to protect confidentiality and data integrity.

Data Backup, Migration, and Hosting

With Casedoc, ombudsman teams benefit from robust Azure Cloud hosting, ensuring secure data backup, smooth migration from legacy systems, and compliance with data protection regulations.

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